1. Overview
Popimall respects your privacy and is committed to protecting personal information collected through our website, customer accounts, orders, and support channels.
This Privacy Policy explains what data we collect, why we collect it, how we use it, and the choices available to you.
2. Information we collect
- Account details such as name, email address, phone number, and password.
- Order and delivery information including billing address, shipping address, and purchase history.
- Payment-related data processed securely through our payment partners. Popimall does not store full card details on our servers.
- Communication records when you contact support, subscribe to newsletters, or use live chat and WhatsApp.
- Seller and partner information where marketplace vendors or business partners register with Popimall.
- Technical data such as browser type, device information, IP address, and usage analytics.
3. How we use your information
- Process and fulfill orders, deliveries, refunds, and customer support requests.
- Manage your account, wishlist, order history, and saved preferences.
- Send service notifications such as order confirmations, delivery updates, and account alerts.
- Improve website performance, product recommendations, and customer experience.
- Detect fraud, abuse, and security incidents.
- Send marketing messages where you have opted in. You may unsubscribe at any time.
4. Legal basis for processing
We process personal data to perform our contract with you when you place an order, to comply with legal obligations, to pursue legitimate business interests such as fraud prevention and service improvement, and with your consent where required for marketing or optional features.
5. Sharing of information
We do not sell your personal information. We may share data with trusted service providers who help us operate Popimall, including payment processors, delivery partners, hosting providers, analytics tools, and customer communication platforms.
These partners may only use your data to perform services on our behalf and must protect it appropriately. We may also disclose information when required by law or to protect the rights and safety of Popimall, our customers, and the public.
6. Cookies and tracking
Popimall uses cookies and similar technologies to remember preferences, keep you signed in, analyze traffic, and improve site functionality. You can manage cookies through your browser settings, although some features may not work correctly if cookies are disabled.
7. Data retention
We retain personal information only for as long as necessary to fulfill the purposes described in this policy, including order records, tax compliance, dispute resolution, and legal reporting requirements.
8. Data security
We implement administrative, technical, and organizational safeguards designed to protect your information. However, no online system is completely secure, and we encourage you to use strong passwords and protect your account credentials.
9. Your rights and choices
- Request access to the personal information we hold about you.
- Ask us to correct inaccurate or incomplete account details.
- Request deletion of your account where applicable law allows.
- Opt out of marketing emails using the unsubscribe link in our messages.
- Contact us to raise privacy concerns or request support with your data.
10. Children's privacy
Popimall is not intended for children under 18 without parental supervision. We do not knowingly collect personal information from children without appropriate consent.
11. Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
12. Contact us
If you have questions about this Privacy Policy or how your data is handled, contact Popimall at info@popimall.com or +233 20 204 4566.