1. Overview
This Shipping and Delivery Policy explains how Popimall processes, schedules, and completes deliveries for orders placed on our website and mobile channels across Ghana.
Delivery fees, eligible areas, and estimated times may vary based on your location, order size, product type, and current demand.
2. Delivery areas
Popimall delivers to addresses within our active service areas in Ghana. Available cities and zones are confirmed at checkout based on your delivery address.
If your area is not yet covered, you may see a notice during checkout or be contacted by our team with alternative options where available.
3. Delivery fees
Shipping fees are calculated according to your delivery city or zone and shown clearly before you complete payment. Fees may differ for groceries, bulky appliances, and large marketplace orders.
Promotional free-delivery offers apply only when stated at checkout and meet any minimum order requirements shown at the time of purchase.
4. Order processing and dispatch
- Orders are processed after payment confirmation and successful order verification.
- Fresh and perishable items are picked and packed with priority where possible.
- Processing times may be longer during peak periods, public holidays, or severe weather.
- You will receive updates by SMS, email, or in-app notification when your order status changes.
5. Estimated delivery times
Estimated delivery windows are displayed at checkout for guidance. They are not guaranteed delivery appointments unless explicitly stated for a specific service.
Delays may occur due to traffic, weather, high order volume, stock availability, address issues, or events outside Popimall's control.
6. Receiving your order
- Provide a complete and accurate delivery address, including landmarks where helpful.
- Ensure someone is available to receive the order during the expected delivery window.
- Inspect items on delivery, especially fresh goods and fragile products, and report issues promptly.
- If delivery fails because of incorrect details or an unavailable recipient, re-delivery fees may apply.
7. Failed or missed deliveries
If our rider or delivery partner cannot complete delivery, we may attempt re-delivery or contact you to reschedule. Repeated failed attempts may result in order cancellation according to our Refund Policy.
8. Large, fragile, and special items
Bulky appliances, electronics, and heavy household items may require additional handling time, specialized delivery partners, or customer assistance at the delivery point.
Some products may be delivered separately when sourced from different sellers or warehouses within the Popimall marketplace.
9. Contact and support
For delivery questions or order tracking help, contact Popimall at info@popimall.com, +233 20 204 4566, or through our Contact page.